Frequently asked questions about F2F and D2D fundraising

Face-to-face (F2F) fundraising is a way of engaging people in person – on the street, in shopping centres or at public events – to introduce them to the work of Médecins Sans Frontières (MSF) and explain how they can support our patients around the world.  

Door-to-door (D2D) fundraising is a way of engaging people in person – in residential neighbourhoods – to introduce them to the work of Médecins Sans Frontières (MSF) and explain how they can support our patients around the world. 

Personal conversations are one of the most effective ways to explain our work, answer questions and connect with new supporters.

Our work is only possible thanks to the solidarity of our donors. We do not receive any funding from the Czech state budget. F2F and D2D fundraising allows us to reach out to new audiences and expand our community of donors, enabling us to respond immediately to humanitarian crises around the world.

One of our fundraisers will guide you through a short form on a tablet, where you will provide basic information and choose the amount you’d like to donate each month.  Your recurring donation is then set up securely via a payment card through the Darujme.cz platform. 

Yes – after registration, you will receive a confirmation email to reassure you that your support has been successfully arranged and will help our patients wherever the need is greatest.

Yes – we automatically send the donation tax receipt by the end of January of the following year. 

We will send the receipt by email or post to the address you provided when making your donation. It will cover all contributions you made in the previous year. 

If you need a donation receipt sooner, please contact our Donor Service Team: 

• Email: dary@lekari-bez-hranic.cz 
• Phone: +420 257 090 151 (09:00 – 16:00) 

Yes, if you decide you no longer wish to support MSF, you can cancel your donations at any time via your Darujme.cz profile or through our Donor Service Team: 

• Email: dary@lekari-bez-hranic.cz 
• Phone: +420 257 090 151tel:+420257090151 (09:00 – 16:00) 

Regular donations allow us to plan our work in advance and respond immediately to emergencies without having to wait for one-off emergency fundraising appeals.

Yes – you can make a one-off donation at any time via the online donation form on our website. During in-person conversations, we primarily focus on recurring support, which has the greatest impact on our work.

Humanitarian needs can change rapidly, which is why donations are not tied to specific projects. Unrestricted funding allows us to provide assistance wherever it is needed most. Your support helps us remain independent and able to respond wherever people face the greatest medical needs.

Our fundraisers work in busy public locations, such as streets, shopping centres, and underground stations, as well as through D2D fundraising in residential areas.

Face-to-face and door-to-door fundraising require an initial investment, but it is one of the most effective ways of building a committed community of regular donors. Like any form of fundraising, it involves costs, but these are outweighed by the long-term value of regular donations, which enable us to sustain our work and provide medical care to the people who need it most.

Providing medical and humanitarian assistance requires more than funding activities in the field. It also depends on strong support systems, skilled staff, and effective processes. For this reason, a portion of donations is used to cover essential operating costs, including fundraising activities that help us attract and retain supporters. 

We do not receive any funding from the Czech state budget. Our work depends entirely on the generosity of people like you. This independence allows us to respond wherever medical needs are greatest and to remain guided solely by the needs of our patients. 

All our fundraisers wear visible MSF identification (a white vest with the MSF logo and an ID card showing their name and ID number) and street fundraisers also work from clearly marked fundraising stands. 

You can verify a fundraiser using their ID number on our website. If you have signed up to make a regular donation, you should also have received an information leaflet containing the same details shown on the fundraiser’s ID badge. You can also verify a fundraiser by calling us at +420 793 985 395 (09:00 – 20:00).  

If you met a fundraiser but do not have their details, you can still call us on the number above to confirm whether a fundraising campaign is currently taking place and where our fundraisers are located. 

Yes. Your information is entered into secure devices and transmitted directly to protected servers, where it is encrypted. You can enter your details yourself, meaning they are therefore visible only to you.  

You can find more information about how we handle personal data on a dedicated page. 

We use your information, for example, to keep you informed about our work, send donation receipts for tax purposes, and to contact you about urgent humanitarian appeals when necessary. 

You can find more information about how we handle personal data on a dedicated page. 

We do not accept cash for security reasons – this helps protect both you and our fundraisers. We also focus on regular donations because ongoing support enables us to plan our projects more effectively and reach more patients with the medical care they need. 

Our finances are regularly reviewed and audited by relevant authorities at both national and international levels. We also publish audited annual and financial reports to ensure transparency and accountability.   

Consolidated annual and financial reports for the global MSF movement are available on our international website. 

We will keep you informed about how your donations are helping our patients, either by email or through our printed magazine Bez hranic (Without Borders).  

We hope that these updates help you see the impact of your support.  

You can unsubscribe from emails or postal communications at any time.

No. Our fundraisers are trained to conduct open and respectful conversations. You are free to decline or end the conversation at any time. 

Speaking with people who have not previously heard about MSF helps raise awareness of our work and gives you an opportunity to support our patients around the world. 

Yes, the fundraisers are paid for their work. The remuneration system is designed to be fair and ethical towards the fundraisers, while encouraging respectful and transparent conversations with potential donors. 

Yes. All of our fundraisers adhere to a binding Code of Ethics that sets out standards for professional, transparent, and respectful conduct when engaging with members of the public and supporters. 

Among other things, the Code requires fundraisers to provide accurate and truthful information, respect the wishes of the people they speak with, avoid any form of pressure or coercion, and safeguard donors' trust and personal information. It also includes provisions for protecting vulnerable individuals and preventing fraudulent or unethical behaviour. 

If you would like to receive the full Code of Ethics, please contact us using the email address or telephone number provided below.